At Erie Nails, we strive to provide an exceptional experience for every guest. To ensure a pleasant and smooth visit for everyone, we kindly ask that you review and adhere to our salon policies: Appointments and Cancellations • Scheduling: To ensure availability, we recommend booking your appointment in advance. Walk-ins are welcome, but availability cannot be guaranteed. • Cancellations: If you need to cancel or reschedule your appointment, please notify us at least 24 hours in advance. Late cancellations or no-shows may result in a cancellation fee. Late Arrivals • Grace Period: We understand that life happens. If you are running late, please call us as soon as possible. We offer a 10-minute grace period; however, arriving more than 10 minutes late may result in a shortened service time or the need to reschedule your appointment. Health and Safety • Sanitation: Your health and safety are our top priorities. We adhere to strict sanitation protocols and use only sterilized tools and equipment. • Health Conditions: Please inform our staff of any medical conditions, allergies, or injuries prior to your service. This will help us tailor our services to meet your needs safely and effectively. Children and Pets • Children: For the safety and comfort of all guests, children under the age of 12 must be supervised by an adult and remain seated during your visit. • Pets: To maintain a clean and serene environment, pets are not allowed in the salon, with the exception of service animals. Payments and Gratuities • Accepted Methods: We accept cash, credit cards, and debit cards. Full payment is required at the time of service. • Gratuities: Gratuities are appreciated and can be given directly to your technician in cash or added to your credit card payment. Satisfaction Guarantee • Our Commitment: We are committed to your satisfaction. If you are not completely satisfied with your service, please let us know before you leave the salon. We will do our best to address any concerns and ensure you are happy with the results. Contact Us If you have any questions or need further information about our policies, please feel free to contact us: • Phone: (440) 961-1013 • Email: [email protected] Thank you for choosing Erie Nails. We look forward to providing you with outstanding service and beautiful nails!